Technical Service
IGI chemists, sales and technical service representatives have been solving wax application problems for customers for more than half a century. We welcome the opportunity to work with you in finding the most cost effective solutions to meet your needs and requirements. Whether you're exploring a new use for an established IGI wax product or require an entirely new wax formulation, we place the industry's most impressive petroleum wax expertise and experience at your disposal.
Please fill out our feedback form if you have a specific technical question that was not answered within our website.
Bulk Storage & Handling
The International Group, Inc. (IGI) is an international leader in the technology, development, and manufacturing of petroleum based wax products. During this 50 year history of growth, we have developed an unsurpassed expertise in the handling, storage and transportation of these materials.
While every facility and situation is unique, IGI has compiled a document containing minimal handling information to assist and support our customers. We understand that our job goes beyond supplying quality product to your door. We want to contribute to your success by providing top quality products supported by sound technical and support services that can help you produce better products cost effectively.
For a copy of IGI's "Guidelines for the Design and Storage of Bulk Wax Handling Facilities", please fill out our Feedback Form and specify "Bulk Handling Guidelines" in the Comments section.
Terms and Conditions
Please review our terms and conditions here
Customer Support
- Honesty
- Providing the best product
- Reliability, and
- Quality Customer Service
IGI Contacts
Customer Support or Sales Inquiries - U.S.
Customer Service: 1-800-561-3509
Business Development, New Product/Service Inquiries
Director of Marketing & Business Development: jkalyta@igiwax.com
Sales Inquiries outside of North America
gwebb@igiwax.com
FAQs
- What is the availability of product?
Most of IGI products are inventoried in our warehouses located throughout North America and also at our Distributor locations. To find out the nearest location where an IGI product is currently inventoried please contact us at 1-800-561-3509. - What is the minimum order quantity?
IGI will normally require minimum orders of two pallets (approximately 4,000+ lbs) or more. Since IGI is operating manufacturing faciluties, we normally will require a minimum of 24,000 lbs/year of total orders. For lower volumes, we currently have integrated an extensive distributor network which can supply a wide variety of needs from candle products to industrial applications. Please contact us at 1-800-561-3509 to discuss your specific volume requirements and IGI can recommend the optimum sourcing solutions for you. - What is the status of my order?
Please contact us at 1-800-561-3509 to get the most up to date status of your order. IGI currently does not have online order tracking. - Who is my sales representative?
IGI has regional sales representatives throughout the US and Canada, as well as an international rep for accounts outside North America. We also maintain a highly focused Inside Sales Group to work with a wide variety of customer types. Contact our main office at 1-800-561-3509 and we will direct you to the appropriate rep. - How do I obtain a Material Safety Data Sheet (MSDS) for your products?
MSDS Sheets can be obtained by going to the www.igiwax.com homepage and selecting from the MSDS main header. You can select English MSDS sheets, French MSDS, or Spanish MSDS. - How do I obtain a Quality Certificate or Technical Information Sheet (TIS) for IGI products?
For quality certificates (C of A) you must contact your IGI customer service rep, who can supply a copy to you electronically.
Some of the IGI technical data sheets are online here. You will need to contact IGI if you do not find your product there.
We offer our individual commitment to fulfill the needs of every customer.