Frequently Asked Questions

  • What is the minimum order quantity?

    IGI will normally require minimum orders of two pallets (approximately 4,000+ lbs) or more.  Since IGI is operating manufacturing faciluties, we normally will require a minimum of 24,000 lbs/year of total orders.  For lower volumes, we currently have integrated an extensive distributor network which can supply a wide variety of needs from candle products to industrial applications. Please contact us at 1-800-561-3509 to discuss your specific volume requirements and IGI can recommend the optimum sourcing solutions for you.

  • What is the status of my order?

    Please contact your IGI customer service rep, who can check your order status.

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  • Who is my sales representative?

    IGI has regional sales representatives throughout the US and Canada, as well as an international rep for accounts outside North America. We also maintain a highly focused Inside Sales Group to work with a wide variety of customer types.  Contact our main office at 1-800-561-3509 and we will direct you to the appropriate rep.

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  • How do I obtain a Material Safety Data Sheet (MSDS) for your products?

    MSDS Sheets for all of IGI products can be found in the Products Section of our site under MSDS

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  • How do I obtain a Quality Certificate or Technical Information Sheet (TIS) for IGI products?

    If you need a quality certificate (C of A) you will need to provide your customer ship to number, order number, and product code.  Then contact your customer service rep from IGI at 1-800-561-3509, and they will be able to provide you a certificate copy electronically.
    Technical information sheets for various products can obtained at Technical Information Sheets (TIS)

    • IGI Sales and Product Inquiries (North America Only)

    For questions regarding purchase of IGI products, customer service questions, and related issues, please complete the short feedback form and an IGI representative will reply to you shortly.

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    Corporate Offices
    The International Group, Inc
    50 Salome Drive
    Toronto, ON M1S 2A8
    1-800-561-3509

    International Waxes, Ltd
    1100 East Main Street
    Titusville, PA 16354
    1-800-852-6537